Sometimes, our primary warehouse isn’t able to fulfil your order completely.
When this happens your order then becomes what we call a split order. If your order has over two units, it will be split between our numerous warehouses around New Zealand, so you don't miss out on any of your items.
A good indication of a split order is if you receive more than one confirmation email.
How does it work? If your order has been split, you'll receive your first tracking number when the first half of your order has been dispatched, and a second tracking number when the next half has been dispatched.
Your orders will likely arrive at different times due to the different dispatching times.