Extended 60-Day Returns: Any purchases made between 15/11/21 to 31/12/21 will have up to 60 days to return. More info here.
Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
Purchased online? You can visit us in-store for a refund or exchange, or return online for a full refund.
Purchased in-store? Please visit us in-store to process an exchange or refund.
RETURN CONDITIONS
- Returned within 30 days of purchase and proof of purchase is required
- Item(s) are unworn and undamaged. Item(s) have their original tags attached
- Item(s) are in their original packaging or shoebox in their original condition*
Shoes must be returned in their original, undamaged shoebox. Returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside-out plastic shopping bag to protect the shoebox during transit. *
COST OF RETURNS
The returns shipping fee is $10. This is paid for in the Returns Portal during the online returns process. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person.
All online returns must be lodged through our Returns Portal. Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.