Payment & My Account

At this time, our online checkout system does not support payments using multiple credit cards. However, you can pay for your purchase using one credit card and one Hype DC gift card. 

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Hype DC. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.

We’re sorry to hear this has happened. 

Please report any fraudulent purchases to your local authorities. Their team will reach out to our Loss Prevention team and determine the next steps.

Afterpay has introduced the Afterpay Card. It’s virtual, contactless and stored in Apple Pay or Google Pay. 

The Afterpay Card means that there is no need to generate a new barcode when shopping with Afterpay in-store. You’ll still initiate your purchase from the Afterpay app but you’ll be directed to your Apple/Google wallet. Tap your Afterpay Card at the checkout to complete your purchase.

For instructions on how to set up your Afterpay Card, check out Afterpay’s info here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in New Zealand;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit Afterpay’s website.

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order.  First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Using Afterpay in-store is easy. Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet. 

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here.

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an order’ and then 'Refund with Afterpay Card' which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an Order’ and tap the card reader to initiate your refund.

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Refunds must be initiated via the Afterpay App. They cannot be initiated via the Digital Wallet.

If you have any further enquiries regarding Afterpay, head to their website for more information.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number. 

What are the advantages of using PayPal with my Hype DC order?

• Advantages:
  
  • No need to enter your card details every time you make a purchase online. 
  • Your card details are kept private from the vendor. 

Hype DC does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

We do have sales from time to time. If you don't want to miss out, subscribe to our mailing list to take advantage of them! Simply head to our website and scroll down to the bottom and pop in your email address. You'll be notified via email whenever we have a sale.

Unfortunately, we don't offer a price guarantee if our styles have been markdown or a sale has launched online.
We're unable to reimburse the difference for your order and the current listed price. We apologise for the inconvenience. 

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This is likely due to a technical glitch. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with the Product Experts below and provide your order details and a screenshot of the overcharge.  

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.

Give the gift of a Hype DC eGift Card. Whether it's for yourself or someone else, we've got you covered. 

Once you purchase an eGift Card, we'll send it to the email address you've nominated. You can choose the value of the Gift Card and it will be redeemable at any Hype DC New Zealand store or online at hypedc.com/nz/.

How to purchase an online Gift Card: 

1. Click this link to start your order.
2. Select the design, quantity and value before selecting 'Add to Cart'. 
3. Select 'Checkout'.
4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details.
5. You will receive an order success message with your order number.
6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the Gift Card.

To redeem online: Enter your Gift Card number and PIN at the checkout. 

To redeem in-store:  Present your Gift Card on your mobile device. 

Please note:  Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift Card value must be between $20 & $999. Gift Cards are valid for 3 years from the issue date. 

Please see our Gift Card Terms & Conditions here. 

Need to check the balance of your Hype DC Gift Card? Not a problem, simply follow the below steps: 

1. Click this link to check your Gift Card balance
2. Enter your Card Number followed by the access code (4-digit code). You can find this in your order confirmation
3. Hit 'Check Balance'. Your balance and expiry date will display on the screen, take note of it!

A Hype DC Gift Card can be used online for full or partial payment of an order.

In the final payment stage of the secure checkout select 'Enter Gift Card'. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered simply click 'Apply Gift Card'.

If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay, simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay).

Yes, you can.
Simply head into your nearest store and present them with your digital Gift Card. Our store teams will scan the barcode which will apply the gift card amount to your purchase.

Gift Cards will be refunded back onto a new one.

Please note: Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

We can convert your credit note into an online gift voucher, just make sure that the credit note has not expired and still has funds left on it. 

Please contact our Product Experts and provide them with the below information.

• Full name
• Credit note number
• Date of expiry

Need a credit note extension?
Simply contact our Product Experts with your credit note number and we'll take it from there.

Where to apply the discount code:
Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

As a general rule, our discount codes and promotional offers cannot be used in conjunction with any other discount or offer. 

Please view the Terms & Conditions issued to you with your discount code.

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Customer Experience Team below. 

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart. 

To speed up the purchasing process and save time on future orders, create a Hype DC account. 

Our Product Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience. 

Connect with a Product Expert for sizing advice and assistance placing your bulk order. Call the team on 0800 497 369  and press option 1 once prompted.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Hype DC Product Experts a call on 0800 497 369

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Product Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select a size and then "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

You'll be asked to either:

• Enter your email address OR
• Log into your existing account 

You can also enter your coupon or discount code here. 

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Product Experts are available to help over the phone on 0800 497 369

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

We're sorry to hear that you may have purchased from a scam website. Unfortunately, there are online scams that may use the Hype DC name and a similar looking website as a means of obtaining your personal and/or banking details. It's highly likely that you will never receive any product from this website. We recommend the following steps. 

Next steps: 

• Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent. 
• If you would like to report a scam website, please visit www.consumerprotection.govt.nz. 

Tips on detecting a scam website: 

• Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection. 
• Assess the price of the item. Does the price or offer seem too good to be true?
• Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website. 
• Look for reliable contact information. Can you contact the company either via phone, live chat or email?

If you have any queries about a communication you have received, please get in touch with our Hype DC Experts through our Contact Us page.

You can view our full range by selecting the BRANDS tab in the menu: 

Alternatively, you can search for the brand in our search bar:

If you have any stock or product enquiries, please give our Product Experts a call on 0800 497 369 and press 1.

As a HYPE LIMIT’D member, every dollar spent earns you 1 point. For every 200 points earned, you’ll receive a reward. The value of this reward depends on the level that you’re in! Levels are calculated based on your registered spend within a rolling 12 month period.

Want to sign up to Hype LIMIT'D?

To create an account, visit us in-store or sign up online here.

To ensure we capture your spend, please provide your account email when shopping in-store or log in before making an online purchase. If this step is forgotten, unfortunately your account cannot be updated.

When will I receive my reward?

Once your order is processed and packed by our fulfilment team, please allow 24 hours for earned rewards to reflect in your account.

Please note, if you purchase multiple items, your order may be split and fulfilled from different locations! Your points will update as each order is processed.

How can I redeem my reward?

If you’re shopping in-store, simply provide your account email address. Our team will apply your available reward(s) to your purchase.

If you’re shopping online, you’ll need to log into your online account! You can apply as many rewards as you have available during the payment stage at checkout. Click ‘apply’ to redeem, and your cart will automatically update.

Signing up in-store will not automatically create an online account, as a password is required.

Simply sign up in both places using the same email address - your accounts will merge.
All registered in-store and online purchases accrue points. Though in-store purchases cannot be viewed in your online account, your level and reward balance can!

Our Store and Customer Experience teams are here to help if you’d like more information on your Hype LIMIT'D account balance.

If you return an item purchased with a reward, its value will be reimbursed as a new one! The points you originally earned will be deducted, but your reward will automatically be added back into your account.

Please note, rewards are applied proportionally across the products in your cart (based on the value of each item). If you return part of your order, you'll receive a partial reward refund to redeem on your next purchase.

Need to reset your password? 

Follow this link to enter your email and click submit. 

You will receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

Want to browse through your past purchases? You'll find them all stored in your account.

Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.