Payment & My Account

We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

What is PayPal?

PayPal is an online payment system which lets you pay for your order with a PayPal account instead of entering your card details at the checkout, thus keeping your card details private. 

PayPal Pay in 4 

• PayPal Pay in 4 allows you to pay for your purchase in 4 interest-free instalments.
• Your first instalment is due at the time you make your purchase. The next 3 instalments are due every 2 weeks after. 
• Repayments are made automatically from your PayPal account. 

How do I use PayPal?

• You will need to set up an account with PayPal which is linked to your card or bank account. 
• Select PayPal as your method of payment at the checkout. 
• A PayPal pop up window will allow you to enter your PayPal log-in details, where you then authorise the transaction. 
• Once payment is confirmed, a confirmation page will appear along with your order number

To find out more and sign up, please visit PayPal's website. 

WHAT IS AFTERPAY?

Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.
To check if you're eligible to use Afterpay click here. 

HOW DO I USE AFTERPAY ONLINE?

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

 
HOW DO I USE AFTERPAY IN-STORE?

Open your Afterpay App to view your available spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.
Click here for more information about in-store purchases with Afterpay. 

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Hype DC. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.

1. General & Disclaimer

1.1. In these Terms & Conditions (“T&Cs”), “We”, “Us”, “Our”, “Hype DC Shoes” or “hypedc.com/nz” means Accent Group Limited trading as Hype DC (NZBN: 9429046462411), its subsidiaries and associates (unless otherwise stated).

1.2. This website, and our online store (our “Website”), is a channel for customers to place orders for products we have available for purchase.

1.3. We will not be liable if, for any reason, the Website is not available at any time, for any period of time. We reserve the right to limit or restrict access to certain functionality, webpages, or the entirety of the Website.

1.4. While the information contained on the Website is believed to be accurate and current, it is provided by Hype DC in good faith on an "as is" basis. Hype DC, its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the Website, and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the Website.

1.5. You may have rights under New Zealand Consumer Law, and these T&C’s do not exclude any rights you have under New Zealand Consumer Law, or any applicable state/territory legislation.

1.6. To the extent (if any) that the content of the website does not satisfy the laws of a country other than New Zealand, it is not directed to persons in those countries and they should not use the website.

2. Acceptance

2.1. Hype DC website and online store (collectively, our “Website”) is owned and operated by Hype DC trading as Accent Group Limited (NZBN: 9429046462411)

2.2. Access and use of the Hype DC website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein (our “T&Cs”).You should read them thoroughly before using our website and online store, or any goods and services provided through our website (collectively, our “Services”). Your use of the Hype DC website constitutes your agreement to the T&Cs.

2.3. Hype DC reserves the right to amend the T&Cs at any time and without notice to you. Hype DC may change the T&Cs from time to time, and your continued use of the Hype DC Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. We will always publish a link to our current T&Cs from the website homepage at hype dc.com/nz

2.4. These Terms & Conditions shall be governed by and construed in accordance with the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.

3. Capacity

3.1. The Products available on the Website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.

4. Orders, Pricing & Availabilty

4.1. Prices displayed within this Website are shown in New Zealand dollars (NZD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the Shipping & Returns details contained within this website for more information regarding delivery charges.

4.2. Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these Terms & Conditions.

4.3. Hype DC reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

4.5. Prices of products and services, as well as delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.

4.6. Prices displayed on this website are inclusive of GST applied at the rate of 15%. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this website.

5. Payment

5.1. Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken.

5.2. We accept payment via Visa, Mastercard, American Express (AMEX), PayPal and Hype DC Gift Cards and Vouchers. You must comply with the applicable T&Cs of these providers.

5.3. To use a Gift Card online, please ensure you have a valid Gift Card.

6. Fraud Protection

6.1. Hype DC carries out activities to protect you, and our interests, from fraudulent orders and payments. A representative from Hype DC may contact you directly as part of this protection process.

6.2. If Hype DC determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.

6.3. If you believe you have been a victim of fraud, please contact our Fraud Protection Officer in writing via our website contact form available here. Please ensure the subject line of your email is “ATTN: Fraud Protection Officer” so we can prioritise and escalate appropriately.

7. Refunds

7.1. Please read the Refunds & Returns Policy contained within this website for refund details. Our Refunds & Returns Policy outlines the circumstances that a refund will be available to you.

7.2. In the event Hype DC requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.

8. Delivery

8.1. Please read the Delivery Information contained within this website.

8.2. Delivery times are indicative only, and Hype DC will not be liable for any failure to observe these delivery times.

9. Risk and Title

9.1. Hype DC will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.

9.2. You should consider whether you need to obtain any suitable insurance.

10. E-Newsletter Sign-Up

10.1. Subscribing to Hype DC e-newsletter is not compulsory, and you can unsubscribe at any time.

10.2. We will never sell or share your information with third parties.

10.3. We will always handle your data in line with our Privacy Policy. Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.

11. Online Account

11.1. Hype DC offers the ability for you to create an Online Hype DC Account.

11.2. You must provide true and factual information when creating an Online Account. You must keep your username and password confidential at all times. Hype DC is entitled to assume that anybody accessing your account using your confidential username and password is you.

11.3. Be aware that others may access your account and private information if you do not sign-out before ending your session with Hype DC. Be particularly cautious when using public computers or devices that do not automatically log you out when you exit your browser.

12. Limitation of Liability

12.1. Hype DC will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Hype DC has been advised of the possibility of such damages.

12.2. Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability of Hype DC for any breach of such term, condition or warranty shall be limited, at the option of Hype DC to any one or more of the following:

If the breach relates to goods:

• the replacement of the goods or supply of equivalent goods;
• the repair of such goods;
• the payment of the cost of replacing the goods or of acquiring equivalent goods; or
• the payment of the cost of having the goods repaired;

If the breach relates to services:

• the supplying of the services again; or
• The payment of the cost of having the services supplied again.

13. Privacy

13.1. You may be asked to input information about yourself on this Website. We take your privacy seriously, and your personal information will always be treated in accordance with our Privacy Policy.

13.2. Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.

14. Copyright

14.1. All content displayed on this site, including (but not limited to): all text, graphics, logos, names and trademarks (collectively, “Our Content”) is the property of Hype DC, or the property of their respective owners, and are protected by copyright, trademark and other intellectual property laws.

14.2. Except as permitted by the Copyright Act 1994 (Cth) no part of the website or Our Content may be reproduced, adapted, performed/presented in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Hype DC.

15. Third party content, User content and Your content

15.1. At times the Website may contain links to other websites, which are not operated by us (“Linked Sites”). We may also provide embedded content hosted and controlled by third party providers (“Embedded Content”). Hype DC has no control over Linked Sites and Embedded Content, and as such accepts no responsibility for them or any loss or damage to you that may arise from using them. Your use of Linked Sites or Embedded Content is entirely your choice and responsibility, and is subject to the T&Cs of Linked Sites and Embedded Content.

15.2. Hype DC does not endorse, promote or recommend any the operators, or any person, organisation or corporation, associated with Linked Sites and Embedded Content unless explicitly stated.

15.3. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.

15.4. You own any User Content that you Publish on Hype DC Website (“Your Content”). Other users own any User Content they publish to Hype DC Website. Hype DC reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.

15.5. Your content must not include:

• Content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)
• Content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
• Content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
• Content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.

15.6. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.

15.7. You are not entitled to any payment or compensation from Hype DC for our use of Your Content, or any User Content.

15.8. You can request removal of any User Content you Publish at any time via our website contact form available here. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.

15.9. You can report violations of the third-party and user content terms via our website contact form available here. Please ensure the subject line of your email is “ATTN: Online Content Manager – User Content”.

16. Viruses

16.1. Hype DC does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.

16.2. Hype DC will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Hype DC it shall be limited to the cost of re-supplying that information.

17. Promotions, Promotional Vouchers and Coupon Codes

17.1. From time to time, Hype DC may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.

17.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.

17.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”

17.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial-payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group.

17.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Hype DC through the use of a Promotional Voucher or Coupon Code.

17.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.

17.7. Promotional Voucher and Coupon Code Exclusions: 
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase Gift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (e.g. Event Tickets). 
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.

18. Gift Cards

18.1. Hype DC Gift Cards can be purchased in store and are redeemable at any Hype DC retail store in New Zealand or online at www.hypedc.com/nz

18.2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.

18.3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

18.4. The value shown on a Gift Card includes GST.

18.5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.

18.6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.

18.7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

18.8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.

18.9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Hype DC Pty Ltd (us, we, our) trading as Hype DC (NZBN: 9429046462411) and its related entities maintain a policy of strict confidence concerning your (you, your) personal information (Privacy Policy). This Privacy Policy has been developed in accordance with the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy applies to the collection, storage, use and disclosure by us of your personal information. By accessing this site hypedc.com (Site) you accept the terms of this Privacy Policy. This Privacy Policy applies to information provided to us whether via this Site or any other means such as in our stores and demonstrates how we will comply with the New Zealand Privacy Principles under the Privacy Act.
Although we will comply with this Privacy Policy in respect of information provided to us by persons under the age of 18 years, those persons must obtain the consent of a parent or guardian prior to using the Site and the parent or guardian will be responsible for appropriately supervising the person’s use of the Site.
If you have any further questions or if you wish to receive more information on our information practices and Privacy Policy, please contact us here.

Collecting personal information

We may collect the following information from you:
• your name and contact details, such as address and phone number;v • some personal details such as date of birth and gender;
• the name of the domain from which you access the internet;
• the date and time you access our site;
• the internet address of the Website from which you linked directly to our site; and
• other information that you may supply to us.
We also collect information about visitors to this Website using cookies and code embedded in this Website.
We may also collect personal information from third parties such as Red Planet and its software application, or publicly available sources of information. All personal information that collects, is reasonably necessary for the provision of our goods and services to our customers and for the purposes of marketing communications.
When we conduct market research and profiling, we may also ask you for your opinions about your shopping preferences, websites and customer service.
Our purpose in collecting personal information about you is for the purposes of fulfilling your order, conducting business with you, and providing you with a better web and shopping experience.
In seeking to give you the most worthwhile experience of our Website possible, we may notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. The information we collect through hypedc.com helps us better understand the products and services most helpful to you.
If someone other than you provide us with personal information about you that we did not ask for, we will notify you as soon as practicable, unless we receive it with your consent. This notice will be given unless to do so would be in breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.

Contact us forms

When you complete a contact us form on the Site, you are asked to provide certain information about yourself. This information includes your name, address, email address, phone number and any comments you might have. We use this information to assist your enquiry and learn more about our customers, so we can provide you with the content and feedback information most relevant to you. Once you submit a contact us form on our Site you are no longer anonymous to us.

Sensitive information

Sensitive Information, as defined in the Privacy Act, includes information about a person‘s race or ethnic origin; political opinions or membership of a political association; religious beliefs or affiliations; philosophical beliefs; professional or trade association membership or trade union membership; sexual preference or practices; criminal record or health information.
Hype DC will not collect or disclose sensitive information about a person unless that person has consented, the collection is required by law, or the collection is necessary to prevent or lessen a serious and imminent threat to life or health of that person.
We will not collect personal information unless the information is reasonably necessary for or directly related to one, or more of our functions or activities. If we are unable to collect personal information we reasonably require, we may not be able to do business with you or the organisation with which you are connected.

Cookies

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. We use cookies and other identification technologies on our Site for a number of purposes, including to determine the popularity of content, to deliver and measure the effectiveness of advertising campaigns, to analyse site traffic and trends, and to generally understand the online behaviours and interests of people who interact with our services. Cookies obtained by Hype DC are kept for a maximum of 30 days before being deleted. No data obtained from our use of cookies is shared or given to third parties. Additionally, the data obtained from our use of cookies is not linked to any personal information you may provide and cannot be used to identify you.
You have the right to choose whether or not to accept cookies, by configuring your computer so that it disables cookies or does not accept them. For further information about cookies, including information setting out how to view the cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org.

Use and disclosure of information

We may use personal information about you for the primary purpose of providing you with our goods and services, and for other purposes that you would reasonably expect us to use that information such as marketing communications. This includes sending you information about new developments, products, services and offers by post, telephone or electronic communication. You authorise us to use your address or other contact information that you provide to us for this purpose.
We value our customers and will not share your information with any other organisations other than related companies and those third-party service providers directly related to the delivery of the products you have purchased from the Hype DC website. Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. These providers may include:
• Couriers (who delivered goods to you on our behalf);
• Payment or banking organizations who carry out credit, fraud and other security checks; and
• Outsourced service providers (e.g. market research agencies)
We may be required to disclose information under exceptional circumstances such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
Hype DC does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses. However, we cannot be responsible or held liable for the actions of third party sites from which you may have linked and been directed to the Hype DC website.

Direct marketing

We may use personal information about you for the primary purpose of providing you with our services, and for other purposes for which you would reasonably expect us to use that information. This includes sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. You authorise us to use any email address or other contact information you provide to us at any time for this purpose.
You can, at any time, opt-out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt-out of receiving marketing material, we will still send you essential information that we are legally required to send you relating to the goods and services we provide. Once you opt-out of receiving marketing material from us, you agree and acknowledge that this removal from our distribution lists may take several business days after the date of your request for removal.

Accuracy of your information

We take all reasonable steps to ensure that your personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete or relevant, or that it may be misleading, please contact us (see below) and we will take all reasonable steps to correct your personal information within a reasonable time.

Third parties and your information

We will only collect, store, use or disclose your personal information as set out in this Privacy Policy unless we are required by law to protect our rights or property (or those of any third party) or to avoid injury to any person. Although the Site may link directly to websites operated by third parties (Linked Sites), you acknowledge that Linked Sites are not operated by us. We encourage you to always read the applicable privacy policy of any Linked Site on entering the Linked Site. We are not responsible for the content or practices of the Linked Sites nor their privacy policies regarding the collection, storage, use and disclosure of your personal information.

Disclosure of information overseas

We may transfer your personal information to people in foreign countries to fulfil our business purposes, for example for the purposes of processing. By providing your personal information you consent to this transfer.

Your consent

By your use of the Site, you consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and as otherwise permitted under the Privacy Act.

Storage and security of your personal information

We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed. We have put in place various methods including firewalls, pass worded access and encryption software to ensure your personal information is not subject to misuse, loss, unauthorised access, modification or disclosure.
If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy or de-identify your personal information in accordance with our document retention policy. Variation
We may vary the terms of this Privacy Policy at any time. You should check this Privacy Policy regularly so that you are aware of any variations. You will be deemed to have consented to such variations by your continued use of the Site following such changes being made. Access to information we hold about you
Should you wish to access, update or correct personal information supplied to us, you may email us at info@hypedc.com. There is no cost to request or update your information but we may charge you a reasonable fee to cover our costs in locating and extracting that information to supply it to you. You have the option to either not identify yourself or to use a pseudonym when you contact us, unless it is impractical for us to communicate with you in that manner or if we are required or authorised under Australian law, or a court or tribunal order, to deal with individuals who have identified themselves.

We want to ensure that you get the best customer experience and to do this, we use cookies.

 We use cookies and other identification technologies on our site for a number of purposes, including:

• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analysing site traffic and trends
• Generally understanding the online behaviours and interests of people who interact with our services 

These technologies may involve placing and using data in your browser or system’s local storage. Cookies obtained by us are kept for a maximum of 30 days before being deleted. 

No data obtained from our use of cookies or other similar technologies is shared or given to third parties.

You have the right to choose whether or not to accept or enable our use of cookies and other identification technologies.

Give the gift of a Hype DC eGift Card. Redeemable at any Hype DC New Zealand store or online at www.hypedc.com/nz/.

BUY eGIFT CARD

Just a few steps

1. Choose the eGift Card design and value
2. Add a personal touch with a message 
3. Enter your contact, delivery and payment details 
4. Your eGift Card will be sent to your nominated email address

Redeeming online 
Enter the eGift Card number and PIN at the checkout. 

Redeeming in-store
Present your eGift Card on your mobile device to our in-store team.

Please note:  Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift Card value must be between $20 & $999. Gift Cards are valid for 3 years from the issue date.

Please see our Gift Card Terms & Conditions here.

To check your Hype DC Gift Card balance and expiry date, click this link and enter your card number and PIN.

A Hype DC Gift Card can be used online for full or partial payment of an order.

In the final payment stage of the secure checkout select 'Enter Gift Card'. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered simply click 'Apply Gift Card'.

If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay, simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay).

Yes, simply head into your nearest Hype DC store and present your digital Gift Card. Our in-store team will scan the barcode and apply the gift card amount to your purchase.

Gift Cards will be refunded back onto a new one.

Please note: Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.

Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.

Want to shop online? We'll need to convert your credit note to an online gift voucher. Get in touch with our Product Team here and provide us with your full name, credit note number and its date of expiry. 

Where to apply the discount code:

Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

As a general rule, our discount codes and promotional offers cannot be used in conjunction with any other discount or offer. 

Please view the Terms & Conditions issued to you with your discount code.

Students can get FREE, instant access to 10% student discounts through UNiDAYS.

How does it work?
Simply head to UNiDAYS and click on 'Join Now' or 'Log In'.
For instant access to this discount, you must register and verify your student status with UNiDAYS.

What can I use the discount for?
The discount can only be used for full-priced items. It cannot be used in conjunction with any other offer.

Am I eligible for UNiDAYS?

You must be over the age of 16 years old. If you are under 16 years, you are not permitted to use the service. By using this service, you confirm that you are at least 16 years of age.

Need help?

If you have any issues applying your UNiDAYS discount, please reach out to their team here.

For further information on our terms and conditions, please find it here.

Having difficulty applying a discount code? Here’s what you can do:

1. Ensure that you're entering the code in the correct place.
   Apply your promo code in the "Promo Code" box when checking out.
   
   
2. Check that your item(s) meets the Terms & Conditions listed on the promotion. This may include:
   • Sale or product exclusions - Sale items are often excluded from promotions 
   • Minimum spend amount
   • Inability to be used in conjunction with other offers
     
     
3. Double check the promo code’s spelling and expiry date. Our discount codes are case sensitive.

Followed the above instructions and still not working? Get in touch with our Product Experts here with screenshots of your cart and error message. We will do our best to troubleshoot this for you.

Your order number is stated in your order confirmation email and will begin with HYPNZ. 

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact our Product Experts if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better. Let us know:

1. What item you're trying to purchase
2. Screenshots of error messages (if any)
3. Which browser you're using
4. Are you logged in or checking out as a guest?

Alternatively, you can give our Product Experts a call on 0800 497 369 and press option 1 once prompted. Our team will be able to help you place an order securely over the phone.

A tax invoice will be emailed to you, along with your order confirmation, shortly after you place your order online. You can save this email as a pdf, or print it if a hard copy is required. 

We can resend an invoice if you need it, just get in touch with our Customer Experience Team below. 

Adding shoes or items to your cart does not reserve the stock. To avoid missing out, complete the checkout to secure your items. 

Please note: If the item is in high demand, it is possible that we may run out of stock before you confirm your purchase, despite being available when you added them to your shopping cart. 

To speed up the purchasing process and save time on future orders, create a Hype DC account. 

Yes. We're able to help you place an order over the phone. 

Contact us on 0800 497 369 and press 1. Our Product Experts can assist with sizing and place the order securely over the phone for you! 

Sometimes, our primary warehouse isn’t able to fulfil your order completely.

When this happens your order then becomes what we call a split order. If your order has over two units, it will be split between our numerous warehouses around New Zealand, so you don't miss out on any of your items. 

A good indication of a split order is if you receive more than one confirmation email.

How does it work? If your order has been split, you'll receive your first tracking number when the first half of your order has been dispatched, and a second tracking number when the next half has been dispatched. 

Your orders will likely arrive at different times due to the different dispatching times. 

As a HYPE LIMIT’D member, every dollar spent earns you 1 point. For every 200 points earned, you’ll receive a reward. The value of this reward depends on the level that you’re in! Levels are calculated based on your registered spend within a rolling 12 month period.

Want to sign up to Hype LIMIT'D?

To create an account, visit us in-store or sign up online here.

To ensure we capture your spend, please provide your account email when shopping in-store or log in before making an online purchase. If this step is forgotten, unfortunately your account cannot be updated.

When will I receive my reward?

Once your order is processed and packed by our fulfilment team, please allow 24 hours for earned rewards to reflect in your account.

Please note, if you purchase multiple items, your order may be split and fulfilled from different locations! Your points will update as each order is processed.

How can I redeem my reward?

If you’re shopping in-store, simply provide your account email address. Our team will apply your available reward(s) to your purchase.

If you’re shopping online, you’ll need to log into your online account! You can apply as many rewards as you have available during the payment stage at checkout. Click ‘apply’ to redeem, and your cart will automatically update.

Signing up in-store will not automatically create an online account, as a password is required.

Simply sign up in both places using the same email address - your accounts will merge.
All registered in-store and online purchases accrue points. Though in-store purchases cannot be viewed in your online account, your level and reward balance can!

Our Store and Customer Experience teams are here to help if you’d like more information on your Hype LIMIT'D account balance.

If you return an item purchased with a reward, its value will be reimbursed as a new one! The points you originally earned will be deducted, but your reward will automatically be added back into your account.

Please note, rewards are applied proportionally across the products in your cart (based on the value of each item). If you return part of your order, you'll receive a partial reward refund to redeem on your next purchase.

Need to update your details?

Login to your customer account here and click into 'My Account'.

Select edit and update your account information as required.

Need to reset your password?

Click here and enter your email address. We'll send you a link to reset your password. Alternatively, login to your customer account and select 'Change Password'.

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

If you're having trouble signing into your account we recommend resetting your password. Please note that if you have signed up to our mailing list it is sperate to having an online account. 

How to reset your password

• To reset your password click here and enter your email address. You'll be sent an email with a link to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
  
  
• Haven't received the email? You may not have an account with us yet - Sign up here. If your email is recognised you'll have the option to reset your password.