Payment & My Account

We’re sorry to hear that you’re having difficulties purchasing through our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem continues, we recommend trying a different payment method.

Still having issues? Get in touch with the Product Experts and we'll help you out.

Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot. 

Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.

Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.

We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.

Unfortunately, we can not accept payment from cards issued overseas. 

Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.

Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip. 

If you wish to shop with us via Zip Pay, head to the Zip App and search for Hype DC. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated. 

For a full overview, please see here.

Returns:

If you need to return your order, your refund will be credited back to your Zip Account.

Please see full instructions here. 

If you have any questions or issues, please reach out to the Zip Pay team.

If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.

How to get your money back on return shipping

1. Login to your PayPal account and activate "Refunded Returns".
2. Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
3. Once approved, your refund will appear in your PayPal account, typically within 5 business days.

What's not included?

1. Any items that haven't been paid for in full with your PayPal account.
2. Any products excluded from our Returns Policy.

We’re sorry to hear this has happened. 

Please report any fraudulent purchases to your local authorities. Their team will reach out to our Loss Prevention team and determine the next steps.

Afterpay has introduced the Afterpay Card. It’s virtual, contactless and stored in Apple Pay or Google Pay. 

The Afterpay Card means that there is no need to generate a new barcode when shopping with Afterpay in-store. You’ll still initiate your purchase from the Afterpay app but you’ll be directed to your Apple/Google wallet. Tap your Afterpay Card at the checkout to complete your purchase.

For instructions on how to set up your Afterpay Card, check out Afterpay’s info here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in New Zealand;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

To find out more and sign up, please visit Afterpay’s website.

Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order.  First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase. Your first payment will be taken when you place your order. 

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

Using Afterpay in-store is easy. Open your Afterpay App to view your available to spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet. 

At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.

Afterpay orders placed online can be returned online or in-store.

Take a look at our Returns Policy to make sure your items meet our three main conditions. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here.

Unfortunately, we are unable to facilitate exchanges online, but you are welcome to return and repurchase. 

If you have any further enquiries regarding Afterpay, head to their website for more information.

Returning Afterpay purchases in-store is easy. First, take a look at our Returns Policy to make sure your items meet our three main conditions. 

When you’re in-store, open your Afterpay app and access your Afterpay card in your Profile tab. Select ‘Return an order’ and then 'Refund with Afterpay Card' which will launch the screen to select Apple Pay or Google Pay. Select your Afterpay Card and tap against the reader. 

Alternatively, you can select ‘Orders’, open transactions and locate the transaction. Click ‘Return an Order’ and tap the card reader to initiate your refund.

You’ll be notified that your refund has been successful and adjustments will be made to your payment schedule. 

If you return your order in full and receive a full refund, any paid payments will be refunded back onto the card you paid on, and any upcoming payments will be cancelled. 

If you return part of your order and receive a part refund, any previous payments will be adjusted and any difference refunded back onto your card. Upcoming payments will be adjusted or cancelled depending on your situation.  

For a comprehensive breakdown of refunds with Afterpay, please see here. 

Exchanges can be facilitated in-store for items of the same value only.

Refunds must be initiated via the Afterpay App. They cannot be initiated via the Digital Wallet.

If you have any further enquiries regarding Afterpay, head to their website for more information.

Hype DC does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.

We do have sales from time to time. If you don't want to miss out, subscribe to our mailing list to take advantage of them! Simply head to our website and scroll down to the bottom and pop in your email address. You'll be notified via email whenever we have a sale.

Unfortunately, we don't offer a price guarantee if our styles have been markdown or a sale has launched online.
We're unable to reimburse the difference for your order and the current listed price. We apologise for the inconvenience. 

We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.

This is likely due to a technical glitch. We do our best to ensure that this doesn't happen!

If you believe that you may have been overcharged, please get in contact with the Product Experts below and provide your order details and a screenshot of the overcharge.  

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

We know that purchasing gifts online can be tricky, so our Product Experts are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 0800 497 369 and press option 1. 

Can’t remember the amount on your gift card? Not a problem! Just follow the below steps:

1. Add the item(s) you wish to purchase to your cart
2. Next, click the “Cart” icon and scroll down to select “View Cart”
3. On the right-hand side, you’ll see a section where it says “Add Gift Card". Click into it.
4. Pop in your gift card number followed by your pin (can be found on the back of your card). Click “Check Balance”. Your remaining balance will be displayed on the screen!
5. Hit “Apply Total” to use the gift card!

Don’t remember your gift card PIN? No worries! Simply reach out to our Product Experts and we’ll help you track it down.

We can convert your credit note into an online gift voucher, just make sure that the credit note has not expired and still has funds left on it. 

Please contact our Product Experts and provide them with the below information.

• Full name
• Credit note number
• Date of expiry

Need a credit note extension?
Simply contact our Product Experts with your credit note number and we'll take it from there.

Gift Card Terms & Conditions: 

1. Hype DC Gift Cards can be purchased in store and are redeemable at any Hype DC retail store in Australia or online at https://www.hypedc.com/nz/.
2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
4. The value shown on a Gift Card includes GST.
5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.

Please note: Gift cards purchased in New Zealand may only be redeemed in New Zealand. 

Where to apply the discount code:
Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

As a general rule, our discount codes and promotional offers cannot be used in conjunction with any other discount or offer. 

Please view the Terms & Conditions issued to you with your discount code.

Our Product Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience. 

Connect with a Product Expert for sizing advice and assistance placing your bulk order. Call the team on 0800 497 369  and press option 1 once prompted.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Hype DC Product Experts a call on 0800 497 369

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Product Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

If you're unsure about the right size, you can view our size chart!

Interested in this item? Select a size and then "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

You'll be asked to either:

• Enter your email address OR
• Log into your existing account 

You can also enter your coupon or discount code here. 

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Product Experts are available to help over the phone on 0800 497 369

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Please be aware of online scams that may use the Hype DC name as a means of obtaining your personal and/or banking details.

These fraudulent or misleading scams may direct you to “scam” websites modelled after Hype DC with heavily discounted stock, or may involve emails or SMS messages, phone calls, social media or other unsolicited promotions that request personal or financial information. These scams may also take the form of competitions or surveys. 

Please note that Hype DC will never ask for your personal or banking details in unsolicited communications.

We suggest that you do not respond to or participate in any offer that appears suspicious or too good to be true.

If you have any queries about a communication you have received, please get in touch with the Product Experts through our Contact Us page.

You can view our full range by selecting the BRANDS tab in the menu: 

Alternatively, you can search for the brand in our search bar:

If you have any stock or product enquiries, please give our Product Experts a call on 0800 497 369 and press 1.

If you would like to create an account, simply head over to this link to do so. 

You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.

You may also choose to 'Create an account' when you proceed to the checkout. An email address will be required.

Need to reset your password? 

Follow this link to enter your email and click submit. 

You will receive an email with instructions on how to reset the password to your account. 

Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.

Want to browse through your past purchases? You'll find them all stored in your account.

Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.

We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.

Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe. 

Still receiving emails? Hit up the Product Experts and we'll sort it out for you.

If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.  

What's next?
 You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.

We suggest double (and triple!) checking your details. The password is the one you set up when opening your account. 

If you're still having difficulty, we suggest clearing your cookies or using another browser. 

Reset your password here. Enter your email and click submit. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there. 

Still can't get access? Contact our Product Experts and we'll be able to assist.