Pricing & Product Availability
Does Hype DC price match?
Unfortunately, we don't offer a price match against third party retailers.
We do have sales from time to time. If you don't want to miss out, subscribe to our mailing list to take advantage of them! Simply head to our website and scroll down to the bottom and pop in your email address. You'll be notified via email whenever we have a sale.
READ FULL ARTICLE
The item I ordered has gone on sale?
Unfortunately, we don't offer a price guarantee if our styles have been markdown or a sale has launched online.READ FULL ARTICLE
We're unable to reimburse the difference for your order and the current listed price. We apologise for the inconvenience.
I think I’ve been charged incorrectly?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This is likely due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with the Product Experts below and provide your order details and a screenshot of the overcharge.READ FULL ARTICLE
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.
Can I purchase a gift card online?
Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!
We know that purchasing gifts online can be tricky, so our Product Experts are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!
Give them a call on 0800 497 369 and press option 1.READ FULL ARTICLE
I don’t know what my gift card balance is?
Can’t remember the amount on your gift card? Not a problem! Just follow the below steps:
- Add the item(s) you wish to purchase to your cart
- Next, click the “Cart” icon and scroll down to select “View Cart”
- On the right-hand side, you’ll see a section where it says “Add Gift Card". Click into it.
- Pop in your gift card number followed by your pin (can be found on the back of your card). Click “Check Balance”. Your remaining balance will be displayed on the screen!
- Hit “Apply Total” to use the gift card!
What is my gift card PIN?
Don’t remember your gift card PIN? No worries! Simply reach out to our Product Experts and we’ll help you track it down.READ FULL ARTICLE
Can I make my credit note an online gift voucher ?
We can convert your credit note into an online gift voucher, just make sure that the credit note has not expired and still has funds left on it.
Please contact our Product Experts and provide them with the below information.
- Full name
- Credit note number
- Date of expiry
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Need a credit note extension?
Simply contact our Product Experts with your credit note number and we'll take it from there.
What are the gift card terms & conditions?
Gift Cards sold in-store, expire 3 years from the date of issue and are redeemable at any Hype DC retail store in Australia.
These cards cannot be replaced if lost or stolen. No refunds, store credits or cash will be provided for unused balances. Remaining balances on the card will only be available before the expiry date. Once the expiry date is reached, all remaining balances become unavailable. We do not currently sell Gift Cards Online.READ FULL ARTICLE
Please note: Gift cards purchased in Australia may only be redeemed in Australia.
How do I apply a discount code?
Where to apply the discount code:
Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".
Other things to note:
- Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
- Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
Can I place a bulk order?
Our Product Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience.
Connect with a Product Expert for sizing advice and assistance placing your bulk order. Call the team on 0800 497 369 and press option 1 once prompted.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Hype DC Product Experts a call on 0800 497 369
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our Product Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Select a size and then "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
You'll be asked to either:
- Enter your email address OR
- Log into your existing account
You can also enter your coupon or discount code here.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our Product Experts are available to help over the phone on 0800 497 369
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
I think I purchased from a scam website?
Please be aware of online scams that may use the Hype DC name as a means of obtaining your personal and/or banking details.
These fraudulent or misleading scams may direct you to “scam” websites modelled after Hype DC with heavily discounted stock, or may involve emails or SMS messages, phone calls, social media or other unsolicited promotions that request personal or financial information. These scams may also take the form of competitions or surveys.
Please note that Hype DC will never ask for your personal or banking details in unsolicited communications.
We suggest that you do not respond to or participate in any offer that appears suspicious or too good to be true.
If you would like more information on current scams or would like to report a scam, please contact Scamwatch via their website.
If you have any queries about a communication you have received, please get in touch with the Product Experts through our Contact Us page.READ FULL ARTICLE
Why isn't my payment working?
We’re sorry to hear that you’re having difficulties purchasing through our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the Product Experts and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot.
How do I use store credit?
Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.
Want to shop online? We can convert your credit note to an online gift voucher. Find out more info here.READ FULL ARTICLE
What payment methods can I use?
We currently accept payment via VISA, MasterCard, American Express, PayPal, and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement as Hype DC Pty Ltd.READ FULL ARTICLE
What is Afterpay and how does it work?
Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
Live in Australia;
Are at least 18 years old
Can enter into a legally binding contract
Have a valid and verifiable email address, mobile number; and
Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.READ FULL ARTICLE
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
What is PayPal Free Returns?
If you paid with PayPal, you can get a refund on your return shipping costs if you need to send something back - up to $45 per return and 8 returns each year.
How to get your money back on return shipping
- Login to your PayPal account and activate "Refunded Returns".
- Submit a request with your proof of purchase within 30 days of return and 150 days of purchase.
- Once approved, your refund will appear in your PayPal account, typically within 5 business days.
What's not included?
- Any items that haven't been paid for in full with your PayPal account.
- Any products excluded from our Returns Policy.
Activate Refunded Returns now.
How do I create an account?
If you would like to create an account, simply head over to this link to do so.
You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.
You may also choose to 'Create an account' when you proceed to the checkout. An email address will be required.READ FULL ARTICLE
How do I reset my password?
Need to reset your password?
Follow this link to enter your email and click submit.
You will receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Product Experts and we'll sort it out for you.READ FULL ARTICLE
I can't see my order in my account?
If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.
What's next?READ FULL ARTICLE
You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.
I can't sign into my account?
We suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Reset your password here. Enter your email and click submit. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
Still can't get access? Contact our Product Experts and we'll be able to assist.READ FULL ARTICLE