Website Issue

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact our Product Experts if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better. Let us know:

1. What item you're trying to purchase
2. Screenshots of error messages (if any)
3. Which browser you're using
4. Are you logged in or checking out as a guest?

Alternatively, you can give our Product Experts a call on 0800 497 369 and press option 1 once prompted. Our team will be able to help you place an order securely over the phone.

We're sorry to hear this.

If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.

Where to apply the discount code:

Once you've added the item to your cart, select the "View Cart" option and enter the code in the "Add Promo" section before selecting "Proceed to Checkout".

Other things to note:

1. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. For example, you may need to hit a certain threshold in order for the code to work or only have full-priced items in your cart for the discount code to apply  
2. We also suggest clearing your cookies and/or switching to another browser
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
4. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

Followed the above instructions and still not working? Don't stress  - our Product Experts are here to help. Please provide the below information when contacting as it helps to speed up the process

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Product Experts will do their best to troubleshoot for you.