I entered the wrong email address at checkout?
Unfortunately, we can't update email address if they were added incorrectly when checking out.
Please get in contact with our Product Experts and we'll find your order confirmation and/or tracking notification.
How can I update my delivery address?
Once an order has been placed, you cannot change the address under your account.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our Customer Experience team through Live Chat or call them on 0800 497 369 and press option 2 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
If unable to do so, please get in contact with the courier and provide them with your tracking number. They will be able to update your address.
Important to note:
Any address updates done by the courier will add an additional business day for delivery on top of the standard delivery time.
READ FULL ARTICLE
Why was my delivery returned to sender?
Our courier partners will not leave the parcel unattended at your delivery address, so it will be dropped off at the nearest post office for you to collect.
Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.
Rest assured that you will be refunded once your parcel makes its way back to the warehouse.
We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.
We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.READ FULL ARTICLE
I haven't received my tracking number?
If you haven't yet received a tracking number yet, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
We also recommend checking your spam/junk inbox as it can sometimes land in there.
Click here for ways to track your order.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.READ FULL ARTICLE