I entered the wrong email address at checkout?
Unfortunately, once you have placed your order, we're unable to update or edit the email address on our system.
Please contact our Product Experts either via Live Chat or on 0800 497 369 and we can resend your order confirmation and/or tracking notifications. If outside of working hours, please lodge an enquiry via Email.
Can I update my delivery address?
Once your order has been placed, you are unable to edit the delivery address via your account.
Should you wish to update the delivery address on your order, please contact our Customer Experience Team immediately, either via Live Chat or on 0800 497 369 and press option 2 once prompted. We will try our best to accommodate your request, however, due to our fast dispatch and turnaround times, we cannot guarantee this.
If you are unable to get into contact with us, please reach out to the courier and provide them with your tracking number. They will be able to assist you.
Important to note: Any address updates done by the courier will add an additional business day for delivery on top of the standard delivery time.
Why was my delivery returned to sender?
If our courier partners can not leave the parcel unattended at your delivery address, it will be dropped off at the nearest post office for you to collect.
Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to the sender and unfortunately, we cannot send the parcel back out to you.
Rest assured that you will be refunded once your parcel makes its way back to the warehouse.
We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.
We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.READ FULL ARTICLE
I haven't received my tracking number?
If you haven't yet received a tracking number yet, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
We also recommend checking your spam/junk inbox as it can sometimes land in there.
Click here for ways to track your order.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.READ FULL ARTICLE