How can I use a gift card online?
A Hype DC Gift Card can be used online for full or partial payment of an order.
In the final payment stage of the secure checkout select 'Enter Gift Card'. This will expand and the necessary section to fill in the Gift card number and PIN will appear. Once the numbers have been entered simply click 'Apply Gift Card'.
If the Gift Card balance covers the entire order you will be able to place the order. If there is a remaining balance to pay, simply scroll down and choose another payment method (PayPal, Credit Card, Afterpay).
Can I return or get a refund on a gift card?
Gift Cards will be refunded back onto a new one.
Please note: Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.READ FULL ARTICLE
I have an online gift card, can I use it in-store?
Yes, you can.READ FULL ARTICLE
Simply head into your nearest store and present them with your digital Gift Card. Our store teams will scan the barcode which will apply the gift card amount to your purchase.
Can I purchase a gift card online?
Yes, we sell online gift cards. Whether it's for yourself or someone else, we've got you covered. Click here to purchase a gift card.
Our digital Hype DC gift cards are purchased online and sent via email. They work the same way as a physical gift card. You choose the amount you wish to purchase. The Gift Card will be sent to the nominated email address.
How to purchase:
1. Click 'Buy Gift Card' located under Resources at the bottom of the website
2. Select the design, quantity and value before selecting 'Add to Cart'
3. Select 'Checkout'
4. Enter your contact details and delivery address (either your own or the recipient's email address) and payment details
5. You will receive an order success message with your order number
6. A tax invoice will be emailed to the purchaser and the Gift Card recipient (email address used as the delivery address) will receive an email where they can download the gift card
To redeem online: Simply enter your Gift Card number and PIN at the checkout.
To redeem in-store: Simply present your Gift Card on your mobile device.
Please note: Gift Cards are sent as inactive and will be activated 24 hours after purchase. The Gift card value must be between $20 & $999.
Please see our Gift Card Terms & Conditions here.READ FULL ARTICLE
What is my gift card balance?
Can’t remember the amount on your Gift Card? Not a problem!
Follow the below steps:
1. Head over to the Gift Card portal and select 'Check Card Balance'
2. Enter your card number followed by the access code (4-digit code)
3. Hit 'login' Your balance and expiry date will display on the screen, take note of it!
Can I use the portal to check the balance of my physical gift card? Yes, you can check the balance of your physical gift card using the above steps.
Any further questions? Feel free to contact our Product Experts below.
What is my gift card PIN?
Don’t remember your gift card PIN? No worries! Simply reach out to our Product Experts and we’ll help you track it down.READ FULL ARTICLE
Can I make my credit note an online gift voucher ?
We can convert your credit note into an online gift voucher, just make sure that the credit note has not expired and still has funds left on it.
Please contact our Product Experts and provide them with the below information.
- Full name
- Credit note number
- Date of expiry
READ FULL ARTICLE
Need a credit note extension?
Simply contact our Product Experts with your credit note number and we'll take it from there.
What are the gift card terms & conditions?
Hype DC Gift Cards can be purchased in-store and online and are redeemable at any Hype DC retail store in New Zealand or online at www.hypedc.com/nz/
Gift Card value must be between $20 and $999.
Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card.
Any balance that remains on the Gift Card after expiry will not be available for use.
Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other Gift Cards.
The value shown on a Gift Card includes GST.
Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
Gift Cards should be treated like cash.
Lost or stolen Gift Cards will not be replaced or refunded.
Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.READ FULL ARTICLE