Does Hype DC price match?
Unfortunately, we don't offer a price match against third party retailers.
We do have sales from time to time. If you don't want to miss out, subscribe to our mailing list to take advantage of them! Simply head to our website and scroll down to the bottom and pop in your email address. You'll be notified via email whenever we have a sale.
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The item I ordered has gone on sale?
Unfortunately, we don't offer a price guarantee if our styles have been markdown or a sale has launched online.READ FULL ARTICLE
We're unable to reimburse the difference for your order and the current listed price. We apologise for the inconvenience.
I think I’ve been overcharged on my order?
We’re sorry to hear that you’re experiencing issues with your payment and may have been overcharged.
This is likely due to a technical glitch. We do our best to ensure that this doesn't happen!
If you believe that you may have been overcharged, please get in contact with the Product Experts below and provide your order details and a screenshot of the overcharge.READ FULL ARTICLE
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
Hype DC may require further verification of your order to ensure that it is authorised by the cardholder.
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.