How does ordering in-store work?
If your size isn't available in-store, our team can order your item from another store and have it delivered to your house.
When placing an order in-store, please double-check that you provide your correct delivery address and contact details.
Your item will be delivered within 2-9 business days.
Returning an in-store order
If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions.
Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card.READ FULL ARTICLE
How long will my in-store order take to arrive?
Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, we are experiencing delays. Our team are working hard to ensure you get your order as soon as possible.
If you ordered in-store, your delivery can take anywhere between 2-9 business days. You can check out our Delivery Timeframes for more information.
Your order confirmation will be sent to the email address that was entered in upon placing the order.
Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.READ FULL ARTICLE