POPULAR SEARCHES:
FREQUENTLY ASKED QUESTIONS
-
How long does delivery take?
Just placed an order? All orders are shipped using Express delivery.
LOCATION DELIVERY TIME New Zealand Metropolitan 2-9 business days New Zealand Rural 6-11 business days * Delivery timeframes are estimates only, and may vary with peak sale periods, COVID-19 related impacts, possible courier delivery issues, and other influences beyond the control of Hype DC.
READ FULL ARTICLE -
How do I track my order?
Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. If you haven't received an email with tracking details, it just means we're still packing your order and it's yet to be dispatched from our warehouse.
- If you checked out as a guest: Wait for your email with the tracking number and link to track its delivery.
- If you have an account: Login to your account and select the 'Track my Order' tab
Please note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
READ FULL ARTICLE - If you checked out as a guest: Wait for your email with the tracking number and link to track its delivery.
-
What is your returns & exchanges policy?
We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our return conditions are met.
RETURN CONDITIONS- Item(s) were purchased within the last 30 days and proof of purchase can be provided.
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.
- Item(s) are in original packaging or shoebox in their original condition
SALE ITEMSWe're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.
RETURN TO STOREWhether you shopped online or in-store, you can return your item at any Hype DC store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.
View our store locator HERE.
RETURN ONLINEIf you would like to return an online purchase via post, click HERE for steps on how to book an online return.
- Package your return: Shoeboxes must be protected by a satchel or similar. If the shoebox is taped or has postal stickers attached, we cannot accept your return.
- Return costs: You are responsible for the costs of returning any item(s) to our online store.
- No exchanges: We do not offer online exchanges. Please post your item back to us for a refund and place a new order. Alternatively, visit us in-store for an exchange.
REFUNDS
Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.
READ FULL ARTICLE -
How do I book a return?
1. DOES IT MEET OUR RETURN CONDITIONS?
Before booking your return online, check that your item meets our returns conditions below. Please note: purchases made in store cannot be returned online.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original packaging or shoebox in their original condition
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. PACKAGE YOUR RETURN
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. BOOK YOUR RETURN
Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $9.90 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
- Entering your order number: Your order number will start with HYPNZ. Do not include the # or any other symbols
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
WHAT'S NEXT?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
READ FULL ARTICLE -
In-store COVID Safe Plan
COVID SAFE PLAN
To protect the wellbeing of our team and customers, we have introduced several measures to prevent the spread of COVID-19 in store.Face masks in-store
Face masks are mandatory when shopping in our stores.
Keep a safe distance from others where possible
Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
Use EFTPOS/Paywave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
Introduce a limit to the number of customers in-store at any given time.
Our stores will have signage displayed with the max capacity allowed in-store at any one time.
If the store has reached capacity, the number of customers will be managed using a one in, one out policy.
Use sanitisation station upon entering the store
Hand sanitiser will be available for all customers upon entry.
Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
Remove and put on your own footwear
Our team will still be available to assist you with any sizing questions you may have, however they will maintain a 2-metre distance to comply with social distancing! We will also have disposable try-on socks and gloves available.
Training for team members on social distancing and additional hygiene measures
All of our team members will be required to complete a training course.Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.
Hype DC.
READ FULL ARTICLE