FREQUENTLY ASKED QUESTIONS
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What are your Holiday Season Delivery Time Frames?
The lead up to the holiday season is one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.
Please see below for our recommended delivery time frames.
Order before 2 pm on:
Metro: 16th December
Rural: 11th December
1 Hour Click & Collect: 24th December
Please see our Delivery Timeframes for updates on delivery delays.
Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of Hype DC.
From everyone at Hype DC, happy holidays and we wish you a very successful new year.
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Extended returns:
Purchases made from 25th November 2020 to 31st December 2020 will have 60 days to return
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How do I track my order?
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
Tracking your order:
- You can log in to your account and select 'Track my Order' tab
- Checked out as a guest? We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal. Pop the tracking number (can be found in your tracking email) into the tracking portals below to follow your Hype DC order.
SEKO
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
Only received part of your order?We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.
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What is 1 Hour Click & Collect?
Want it now? Hype DC offers 1 Hour Click & Collect.
Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour.
Please wait until you’ve received this email before heading in-store to collect.
Ts & Cs
1 Hour Click & Collect is only available where your purchase:
- is finalised on a day on which your nominated Hype DC store is open for business;
- is finalised one (1) hour before your nominated Hype DC store closes for that day
- is available for Click & Collect
- is not affected by an event outside the reasonable control of Hype DC (including any impediment caused by the fraud analytic pre-screening process)
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What is your latest Online Returns Policy? (Online returns purchases only)
For purchases made from 25th November 2020 to 31st December 2020, we have extended our returns period to 60 days provided all other return conditions are met.
Please note that this policy applies to online purchases only. Please see our In-store Returns Policy for more information on purchases made in-store.
We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
3 simple conditions for a successful return
1. Returned within 30 days of purchase and proof of purchase is required
2. Item(s) are unworn and undamaged. Item(s) have their original tags attached
3. Item(s) are in their original packaging or shoebox in their original condition*Please note that all returns cannot be sent with the shoebox taped up, written on or exposed.
Please use either the original postage bag or an inside out plastic shopping bag. **We reserve the right to reject any returns that do not meet these requirements.
Important to note: We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Please note that we cannot facilitate Paypal refunds in store.----------------------
I want to return online:
Credit card: Refund available
Paypal: Refund available
Afterpay: Refund available
I want to return in-store:
Credit card: Refund availablePaypal: No refund available. Exchange available for size only
Afterpay: Refund available. No exchanges
----------------------Cost of returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate PayPal refunds in store.
All online returns must be lodged through our Returns Portal. Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.Refunds
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