Delivery

19/5/22: Due to current weather conditions, we are experiencing delivery delays of up to 2 days. Our couriers are working hard to get your order delivered as quickly as possible. 

Please see below for our delivery times and shipping fees.

Important to note:

1. Delivery services do not run on National Public Holidays. Please refer here for more information.
2. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Hype DC.

Need help tracking your order? Click here.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 

Tracking your order:

1. You can log in to your account and select 'Track my Order' tab
2. Checked out as a guest? We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal. Pop the tracking number (can be found in your tracking email) into the tracking portals below to follow your Hype DC order.

Courier-Post

SEKO


Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call. Please note, the post office will only hold your order for up to 10 business days before returning it to the sender.

Please note: Hype DC will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

If you have been notified that your order has been delivered, but you're unable to locate it please:

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, get in touch with our Customer Experience Team below. 

For orders over $130, shipping is free. Any orders under $130 will incur a flat fee of $10.

Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, we are experiencing delays. Our team are working hard to ensure you get your order as soon as possible.

Only received part of your order?

If you have ordered a few items, we may need to fulfil your order from multiple locations. This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a split order. 

How do I track the rest of my order?

If your order has been split, you will receive an email with your tracking details for each separate delivery.

Please note: You won't receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times. 

If your order arrives and you're missing one or more items, we recommend double checking your emails to see if you've received any additional tracking numbers. If not, feel free to contact our Customer Experience Team below and we can provide you with tracking updates. 

Click here for ways to track your order.

If you select Authority to Leave (ATL)* at the checkout the courier driver will leave your parcel in a safe place if you're not home. 

If they deem it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office. Please note, the Post Office will only hold your order for up to 10 business days before returning it to the sender.

*If you would prefer that your order is not dispatched with Authority to Leave, make sure that ATL is left unchecked before placing your order. 

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

If you notice that you've made a mistake on your order, please contact our Product Experts immediately, either via Live Chat or on 0800 497 369. There is a short window of time before its packed, in which we will attempt to cancel the order for you so that you can reorder the correct size, colour or item. 

If outside of working hours, please lodge an enquiry via Email. 

Please note: If your order is no longer eligible for cancellation, once you've received your item(s), you can you can return them in accordance with our returns policy. 

Should you wish to cancel your order, please contact our Product Experts immediately, either via Live Chat or on 0800 497 369. We will try our best to accommodate your request, however, due to our fast dispatch and turnaround times, we cannot guarantee this. 

If outside of working hours, please lodge an enquiry via Email. 

Important to note: We are unable to cancel orders after items have been shipped. Once you receive your item(s), you can return them in accordance with our Returns Policy.

Want it now? Hype DC offers 1 Hour Click & Collect.

Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour. 

Please wait until you’ve received this email before heading in-store to collect.

Ts & Cs 

1 Hour Click & Collect is only available where your purchase:

• is finalised on a day on which your nominated Hype DC store is open for business;
• is finalised one (1) hour before your nominated Hype DC  store closes for that day 
• is available for Click & Collect 
• is not affected by an event outside the reasonable control of Hype DC (including any impediment caused by the fraud analytic pre-screening process or government lockdowns)

1. Select your preferred size and click "Add to Cart". 
2. Click the shopping bag icon in the top right corner and then click 'Check out securely'. 
3. Under 'Shipping', select 'Click & Collect' and then 'Find Store'. Enter your postcode. 
4. The closest stores to you with available stock will then be displayed. Select your preferred store then click 'Proceed to Payment' to pay for and complete your order. 
5. Our team will get busy preparing your order and will notify you via email when your order is ready to be collected. Please be prepared to show your order confirmation/tax invoice and your photo ID (so we know it's you) upon collection. 

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

**When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Once your order is ready to be picked up you'll receive an email notification so keep an eye on your inbox.

When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect. Please note that the 1 hour timeframe may be delayed during lockdowns.

We also recommend checking your spam/junk mail as it can also land in there. To help us process your order quickly in-store, please ensure you bring along the following with you:

1. Order Confirmation.
2. Personal ID (ie, your driver's license, proof of age or passport).
3. We may also request to see the credit/debit card used or speak to the cardholder.
   
   
   

You can simply return to your store of collection if you have changed your mind about your recent Click & Collect purchase. 

Should you wish to cancel your Click & Collect order, please contact our Product Experts either via Live Chat or Email, and provide us with your order number. 

No results when you enter your postcode for Click & Collect?

• Only local stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here. 

Good to know:

• Due to demand, item(s) on sale tend to be limited in stock and therefore lowers the chance that your local store has it in stock and available for Click & Collect. 
• Called a store and they have the item in stock but the store is not appearing as an option for Click & Collect online? Our stores have thresholds in place - We recommend getting them delivered instead! 

If your size isn't available in-store, our team can order your item from another store and have it delivered to your house.

When placing an order in-store, please double-check that you provide your correct delivery address and contact details. 

Your item will be delivered within 2-9 business days.

Returning an in-store order

If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions. 

Please note: If we are unable to fulfill your in-store order please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card. 

Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, we are experiencing delays. Our team are working hard to ensure you get your order as soon as possible.

If you ordered in-store, your delivery can take anywhere between 2-9 business days. You can check out our Delivery Timeframes for more information.

Your order confirmation will be sent to the email address that was entered in upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.