Delivery

Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, we are experiencing delays. Our team are working hard to ensure you get your order as soon as possible.

Please see below for our delivery times and shipping fees.

Important to note:

1. Delivery services do not run on National Public Holidays. Please refer here for more information.
2. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Hype DC.

Need help tracking your order? Click here.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 

Tracking your order:

1. You can log in to your account and select 'Track my Order' tab
2. Checked out as a guest? We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal. Pop the tracking number (can be found in your tracking email) into the tracking portals below to follow your Hype DC order.

Courier-Post

SEKO


Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.

For orders over $130, shipping is free. Any orders under $130 will incur a flat fee of $10.

Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, we are experiencing delays. Our team are working hard to ensure you get your order as soon as possible.

Only received part of your order?

If you have ordered a few items, we may need to fulfil your order from multiple locations. This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a split order. 

How do I track the rest of my order?

If your order has been split, you will receive an email with your tracking details for each separate delivery.

Please note: You won't receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times. 

If your order arrives and you're missing one or more items, we recommend double checking your emails to see if you've received any additional tracking numbers. If not, feel free to contact our Customer Experience Team below and we can provide you with tracking updates. 

Click here for ways to track your order.

Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands. 

Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.

You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.

During working hours, please get in touch with a Product Expert via Live Chat or call on 0800 497 369 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If outside of working hours, please lodge an enquiry via Email. 

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. 

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you.

Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.

If for any reason you cannot pick up your Click & Collect order from the store or would like to cancel please get in touch with our Product Experts below.

Please ensure that you include your order number ready when contacting us so we can assist you in the quickest way possible.

Update: Click & Collect is currently unavailable at our Auckland stores. 

Want it now? Hype DC offers 1 Hour Click & Collect.

Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour. 

Please wait until you’ve received this email before heading in-store to collect.

Ts & Cs 

1 Hour Click & Collect is only available where your purchase:

• is finalised on a day on which your nominated Hype DC store is open for business;
• is finalised one (1) hour before your nominated Hype DC  store closes for that day 
• is available for Click & Collect 
• is not affected by an event outside the reasonable control of Hype DC (including any impediment caused by the fraud analytic pre-screening process or government lockdowns)

Update: Click & Collect is currently unavailable at our Auckland stores. 

Click & Collect allows you to place an order online and pick up in your nominated store. It's as easy as that. Simply browse the website and find the products you want, then follow the steps below:

• Select your preferred size and click "Add to Cart" 
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'View Cart'
• Under the Shipping Options, select 'Click & Collect'. Enter your postcode and click 'Search'.
• The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
• Now complete the order by entering your personal details and payment information.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order. Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).*

**When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Update: Click & Collect is currently unavailable at our Auckland stores. 

Once your order is ready to be picked up you'll receive an email notification so keep an eye on your inbox.

When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect. Please note that the 1 hour timeframe may be delayed during lockdowns.

We also recommend checking your spam/junk mail as it can also land in there. To help us process your order quickly in-store, please ensure you bring along the following with you:

1. Order Confirmation.
2. Personal ID (ie, your driver's license, proof of age or passport).
3. We may also request to see the credit/debit card used or speak to the cardholder.
   
   
   

You can simply return to your store of collection if you have changed your mind about your recent Click & Collect purchase. Keep in mind, we can't refund PayPal orders in-store. You can check out our Returns Policy for more information.

Update: Click & Collect is currently unavailable at our Auckland stores. 

No results when you enter your postcode for Click & Collect?

• Only local stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here. 

Good to know:

• Due to demand, item(s) on sale tend to be limited in stock and therefore lowers the chance that your local store has it in stock and available for Click & Collect. 
• Called a store and they have the item in stock but the store is not appearing as an option for Click & Collect online? Our stores have thresholds in place - We recommend getting them delivered instead! 

If your size isn't available in-store, our team can order your item from another store and have it delivered to your house.

When placing an order in-store, please double-check that you provide your correct delivery address and contact details. 

Your item will be delivered within 2-9 business days.

Returning an in-store order

If you would like to return your item, please ensure that you adhere to our Returns Policy.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item in-store.

Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, we are experiencing delays. Our team are working hard to ensure you get your order as soon as possible.

If you ordered in-store, your delivery can take anywhere between 2-9 business days. You can check out our Delivery Timeframes for more information.

Your order confirmation will be sent to the email address that was entered in upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.