Delivery

Update: Following recent announcements on the easing of restrictions, our Auckland stores will effectively reopen on Sunday the 7th of March 2021 with safety protocols in place to comply with all Government directives. Please see below for our COVID-safe plan.

Hygiene and social distancing measures

To help make them safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

Introduce a limit to the number of customers in-store at any given time.

Our stores will have signage displayed with the max capacity allowed in-store at any one time.

If the store has reached capacity, the number of customers will be managed using a one in, one out policy.

Maintain 2 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

Use sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.

Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain a 2-metre distance to comply with social distancing! We will also have disposable try-on socks and gloves available.

Training for team members on social distancing and additional hygiene measures

All of our team members will be required to complete a training course.

Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.

Hype DC

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 

Tracking your order:

1. You can log in to your account and select 'Track my Order' tab
2. Checked out as a guest? We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal. Pop the tracking number (can be found in your tracking email) into the tracking portals below to follow your Hype DC order.

Courier-Post

SEKO


Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.

Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, there may be a delay in delivery time of up to 2-4 business days on top of our estimated delivery times below.

Please see below for our delivery times and shipping fees.

Important to note:

1. Delivery services do not run on National Public Holidays. Please refer here for more information.
2. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Hype DC.

Need help tracking your order? Click here.

For orders over $150, shipping is free. Any orders under $150 will incur a flat fee of $10.

During working hours, please get in touch with a Product Expert via Live Chat or call on 0800 497 369 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If outside of working hours, please lodge an enquiry via Email. 

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. 

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you.

Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.

If for any reason you cannot pick up your Click & Collect order from the store or would like to cancel please get in touch with our Product Experts below.

Please ensure that you include your order number ready when contacting us so we can assist you in the quickest way possible.

Want it now? Hype DC offers 1 Hour Click & Collect.

Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour. 

Please wait until you’ve received this email before heading in-store to collect.

Ts & Cs 

1 Hour Click & Collect is only available where your purchase:

• is finalised on a day on which your nominated Hype DC store is open for business;
• is finalised one (1) hour before your nominated Hype DC  store closes for that day 
• is available for Click & Collect 
• is not affected by an event outside the reasonable control of Hype DC (including any impediment caused by the fraud analytic pre-screening process)

Click & Collect allows you to place an order online and pick up in your nominated store. It's as easy as that. Simply browse the website and find the products you want, then follow the steps below:

• Select your preferred size and click "Add to Cart" 
• Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'View Cart'
• Under the Shipping Options, select 'Click & Collect'. Enter your postcode and click 'Search'.
• The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
• Now complete the order by entering your personal details and payment information.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order. Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).*

**When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Once your order is ready to be picked up you'll receive an email notification so keep an eye on your inbox.

When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.

We also recommend checking your spam/junk mail as it can also land in there. To help us process your order quickly in-store, please ensure you bring along the following with you:

1. Order Confirmation.
2. Personal ID (ie, your driver's license, proof of age or passport).
3. We may also request to see the credit/debit card used or speak to the cardholder.
   
   
   

You can simply return to your store of collection if you have changed your mind about your recent Click & Collect purchase. Keep in mind, we can't refund PayPal orders in-store. You can check out our Returns Policy for more information.

If your size isn't available in-store, our team can order your item from another store and have it delivered to your house, free of charge. 

When placing an order in-store, please double-check that you provide your correct delivery address and contact details. 

Your item will be delivered within 2-9 business days.

Returning an in-store order

If you would like to return your item, please ensure that you adhere to our Returns Policy.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item in-store.

If you ordered in-store, your delivery can take anywhere between 2-9 business days. You can check out our Delivery Timeframes for more information.

Your order confirmation will be sent to the email address that was entered in upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.