What are your Holiday Season Delivery Time Frames?
The lead up to the holiday season is one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.
Please see below for our recommended delivery time frames.
Order before 2 pm on:
Metro: 16th December
Rural: 11th December
1 Hour Click & Collect: 24th December
Please see our Delivery Timeframes for updates on delivery delays.
Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable events beyond the control of Hype DC.
From everyone at Hype DC, happy holidays and we wish you a very successful new year.READ FULL ARTICLE
Are your stores open?
All our New Zealand stores are currently operating with a COVID safe plan.
Hygiene and social distancing measures
To help make them safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.
Introduce a limit to the number of customers in-store at any given time.
Our stores will have signage displayed with the max capacity allowed in-store at any one time.
If the store has reached capacity, the number of customers will be managed using a one in, one out policy.
Maintain 2 metres apart from each other where possible
Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.
Use EFTPOS/Paywave/Tap n Go services available
We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
Use sanitisation station upon entering the store
A team member will be at the entry door to offer hand sanitiser which all customers will be required to use before entering the store.
Regular cleaning routines throughout the entire store
We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.
Remove and put on your own footwear
Our team will still be available to assist you with any sizing questions you may have, however they will maintain 2-metre distance to comply with social distancing! We will also have disposable try-on socks and gloves available.
Training for team members on social distancing and additional hygiene measures
All of our team members will be required to complete a training course.
Thank you for playing your part in helping us practise social distancing. We appreciate your continued support as we work through this together.
Hype DCREAD FULL ARTICLE
Purchases made from 25th November 2020 to 31st December 2020 will have 60 days to returnREAD FULL ARTICLE
How do I track my order?
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
Tracking your order:
- You can log in to your account and select 'Track my Order' tab
- Checked out as a guest? We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal. Pop the tracking number (can be found in your tracking email) into the tracking portals below to follow your Hype DC order.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
Only received part of your order?
We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.READ FULL ARTICLE
What are your Delivery Timeframes?
Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, there may be a delay in delivery time of up to 2-4 business days on top of our standard estimated delivery times below.
Please see below for our delivery times and shipping fees.
ORDER OVER $150
ORDER UNDER $150
New Zealand Metropolitan Areas
2-9 business days
New Zealand Rural Areas
6-11 business days
READ FULL ARTICLE
The above delivery time frame should only be used as an estimate, we cannot make any guarantees.
Need help tracking your order? Click here.
How much is shipping?
For orders over $150, shipping is free. Any orders under $150 will incur a flat fee of $10.READ FULL ARTICLE
When will my item(s) I ordered in-store arrive?
If you ordered in-store, your delivery can take anywhere between 1-3 business days. You can check out our Delivery Timeframes for more information.
Your order confirmation will be sent to the email address that was entered in upon placing the order.
Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.READ FULL ARTICLE
Can I change or cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you. Please contact our Customer Experience team through Live Chat or call them on 0800 497 369 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE
Can I cancel a Click & Collect order?
If for any reason you cannot pick up your Click & Collect order from the store or would like to cancel please get in touch with our Product Experts below.READ FULL ARTICLE
Please ensure that you include your order number ready when contacting us so we can assist you in the quickest way possible.
Click & Collect
What is 1 Hour Click & Collect?
Want it now? Hype DC offers 1 Hour Click & Collect.
Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour.
Please wait until you’ve received this email before heading in-store to collect.
Ts & Cs
1 Hour Click & Collect is only available where your purchase:
- is finalised on a day on which your nominated Hype DC store is open for business;
- is finalised one (1) hour before your nominated Hype DC store closes for that day
- is available for Click & Collect
- is not affected by an event outside the reasonable control of Hype DC (including any impediment caused by the fraud analytic pre-screening process)
What is Click & Collect and how does it work?
Click & Collect allows you to place an order online and pick up in your nominated store. It's as easy as that. Simply browse the website and find the products you want, then follow the steps below:
- Select your preferred size and click "Add to Cart"
- Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'View Cart'
- Under the Shipping Options, select 'Click & Collect'. Enter your postcode and click 'Search'.
- The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'.
- Now complete the order by entering your personal details and payment information.
Once your order is placed, our in-store team will be notified and they'll get busy preparing your order. Once it's ready we'll send you an email letting you know and you can come and collect at your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you).*
**When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.
Good to know: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Customer Experience team. We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.READ FULL ARTICLE
When can I pick up my Click & Collect order?
Once your order is ready to be picked up you'll receive an email notification so keep an eye on your inbox.
When you place a Click & Collect order within business hours, you will receive your collection email within 1 hour. Please wait until you have received this email before going in-store to collect.
We also recommend checking your spam/junk mail as it can also land in there. To help us process your order quickly in-store, please ensure you bring along the following with you:
- Order Confirmation.
- Personal ID (ie, your driver's license, proof of age or passport).
- We may also request to see the credit/debit card used or speak to the cardholder.
How can I return a Click & Collect order?
You can simply return to your store of collection if you have changed your mind about your recent Click & Collect purchase. Keep in mind, we can't refund PayPal orders in-store. You can check out our Returns Policy for more information.READ FULL ARTICLE