How long does delivery take?
Please note: Due to disruptions in flight schedules as a result of COVID-19 restrictions, there may be a delay in delivery time of up to 2-4 business days on top of our estimated delivery times below.
Please see below for our delivery times and shipping fees.
ORDER OVER $130
ORDER UNDER $130
New Zealand Metropolitan Areas
2-9 business days
New Zealand Rural Areas
6-11 business days
Important to note:
1. Delivery services do not run on National Public Holidays. Please refer here for more information.READ FULL ARTICLE
2. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Hype DC.
Need help tracking your order? Click here.
What is the quickest way to receive my order?
Need your order right away?
Place a Click & Collect order on a business day and you’ll be notified that it’s ready to collect within 1 hour. More information here.
If you’re unable to place a Click & Collect order, our express delivery will have your item to you within 1-3 business days in metropolitan areas. See our full Delivery Timeframes for more information.READ FULL ARTICLE
How much is shipping?
For orders over $130, shipping is free. Any orders under $130 will incur a flat fee of $10.READ FULL ARTICLE
How do I track my order?
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
Tracking your order:
- You can log in to your account and select 'Track my Order' tab
- Checked out as a guest? We currently use two couriers for all New Zealand orders so if your tracking number does not work for the Courier-Post portal, please use the SEKO portal. Pop the tracking number (can be found in your tracking email) into the tracking portals below to follow your Hype DC order.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
Only received part of your order?
We ship from multiple warehouses. You'll receive separate tracking emails and shipping times will vary depending on the location it has been dispatched from.READ FULL ARTICLE
Do I need to be home for delivery?
Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands.
Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.
You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.READ FULL ARTICLE