How do I create an account?
If you would like to create an account, simply head over to this link to do so.
You will be directed to enter the information required to create your customer account, its best to do this before you place your order so you can check back in with your order by simply logging in.
You may also choose to 'Create an account' when you proceed to the checkout. An email address will be required.READ FULL ARTICLE
How do I reset my password?
Need to reset your password?
Follow this link to enter your email and click submit.
You will receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Product Experts and we'll sort it out for you.READ FULL ARTICLE
I can't see my order in my account?
If you checked out as a guest, please note that your order won't show up in your "order history" if the account was created after placing the order.
What's next?READ FULL ARTICLE
You will still receive your tracking information so you can keep track of your order. Click here for ways to track your online order.
I can't sign into my account?
We suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Reset your password here. Enter your email and click submit. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
Still can't get access? Contact our Product Experts and we'll be able to assist.READ FULL ARTICLE
I have not received a confirmation email?
It's possible that your confirmation email has been forwarded to your Junk Folder - we recommend double-checking your junk folder.
If you still have not received your order confirmation after 24 hours of placing your order, please get in contact with our Product Experts and they will happily assist you. Please ensure that you include your order number as this helps to speed up the process!READ FULL ARTICLE