On occasion we will ship from multiple warehouses which will result in multiple deliveries.
SPLIT DELIVERY
If you've ordered more than one item, logistical reasons or stock availability may require it to be dispatched from different warehouses.
If your order has been split into multiple deliveries, you will receive a separate tracking email for each parcel.
AUSTRALIAN WAREHOUSE DISPATCH
As a last resort, where any items on your order are no longer available in New Zealand, we will dispatch from our Australian warehouse to avoid any disappointment. Please be assured this service is offered with no additional shipping charges, and orders are typically delivered within 10 business days.
Items being dispatched from Australia are identifiable by a tracking number commencing "ACG", and can be tracked on the Omni Parcel website.
Once your order is in the local NZ network, you will receive regular tracking updates.