Returns

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our return conditions are met.

RETURN CONDITIONS

• Item(s) were purchased within the last 30 days and proof of purchase can be provided.   
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.  
• Item(s) are in original packaging or shoebox in their original condition

SALE ITEMS

We're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.

RETURN TO STORE

Whether you shopped online or in-store, you can return your item at any Hype DC store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.  

View our store locator HERE. 


RETURN ONLINE 

If you would like to return an online purchase via post, click HERE for steps on how to book an online return. 

• Package your return: Shoeboxes must be protected by a satchel or similar. If the shoebox is taped or has postal stickers attached, we cannot accept your return.
• Return costs: You are responsible for the costs of returning any item(s) to our online store.
• No exchanges: We do not offer online exchanges. Please post your item back to us for a refund and place a new order. Alternatively, visit us in-store for an exchange. 
  
  

REFUNDS  

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.   

1. DOES IT MEET OUR RETURN CONDITIONS?

Before booking your return online, check that your item meets our returns conditions below. Please note: purchases made in store cannot be returned online.  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging or shoebox in their original condition

If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.

2. PACKAGE YOUR RETURN

Place the return into a satchel or box so that the product arrives protected and undamaged.   

Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return. 

3. BOOK YOUR RETURN

Once packaged safely, click HERE to book your return. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.  

• Return shipping costs: A flat, $9.90 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
• Entering your order number: Your order number will start with HYPNZ. Do not include the # or any other symbols
• Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
  
  

WHAT'S NEXT?

Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.

Yes. If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below. 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) is in its original, undamaged packaging or shoebox 

What do I need to bring in-store? 

• The item you wish to return in its original, undamaged shoebox or packaging 
• Proof of purchase - this can be your email order confirmation, order number (HYPNZ..) or bank statement
• If you shopped online with card, please bring the same card in-store so that we can process a refund for you
  
  

Can I return my item to any Hype DC store?

Yes, you can visit any of our Hype DC stores here to return an item.

What if I payed with Afterpay or PayPal? 

You can still return your item in-store. Your refund will be processed back via your original payment method, whether it's PayPal or Afterpay. Click here for more information. 

Will my shipping fee be refunded on return? 

Any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

Yes. We will gladly accept returns of sale items, provided they meet our returns conditions below. You can visit us in-store or book an online return. You'll receive a refund on the sale price paid. 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached   
• Item(s) are in original packaging or shoebox in their original condition

If you're returning an item via post, please make sure the original packaging/shoebox is undamaged. Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out. 

Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return. 

If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our return conditions.

I SHOPPED ONLINE

If you originally shopped online and had your order delivered, feel free to visit any Hype DC store for an exchange. Unfortunately, we do not offer online exchanges. Feel free to post your item back to us for a refund and then place a new order.

I SHOPPED IN-STORE

If you originally shopped in-store and have had a change of mind, feel free to visit any Hype DC store for an exchange, pending stock availability. If you’ve purchased through Afterpay, our team will refund your original order, then help you with a new purchase. 

What if I bought it online, whilst on sale, and it's now back to full price?

Please visit us in-store! Our team will swap your product at no extra cost, pending stock availability. 

Debit or credit card 

Your refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal 

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. For more information on PayPal refunds click here. 

Afterpay 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. For a comprehensive breakdown of refunds with Afterpay, click here.