Returns Policy

We want you to be 100% satisfied with your purchase. If you change your mind, we're happy to accept all returns, provided our return conditions are met.

RETURN CONDITIONS

• Item(s) were purchased within the last 30 days and proof of purchase can be provided.   
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached.  
• Item(s) are in original packaging or shoebox in their original condition

SALE ITEMS

We're happy to accept returns of sale items provided the item meets our return conditions above. You can visit us in-store or book an online return.

RETURN TO STORE

Whether you shopped online or in-store, you can return your item at any Hype DC store provided our return conditions are met. Our in-store team can help you with a refund or exchange, pending stock availability.  

View our store locator HERE. 


RETURN ONLINE 

If you would like to return an online purchase via post, click HERE for steps on how to book an online return. 

• Package your return: Shoeboxes must be protected by a satchel or similar. If the shoebox is taped or has postal stickers attached, we cannot accept your return.
• Return costs: You are responsible for the costs of returning any item(s) to our online store.
• No exchanges: We do not offer online exchanges. Please post your item back to us for a refund and place a new order. Alternatively, visit us in-store for an exchange. 
  
  

REFUNDS  

Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account. Click HERE for more information.