Returns Policy

Extended 60-Day Returns: Any purchases made between 15/11/21 to 31/12/21 will have up to 60 days to return. More info here.

Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging. 

Purchased online? You can visit us in-store for a refund or exchange, or return online for a full refund. 

Purchased in-store? Please visit us in-store to process an exchange or refund.

RETURN CONDITIONS 

• Returned within 30 days of purchase and proof of purchase is required
• Item(s) are unworn and undamaged. Item(s) have their original tags attached
• Item(s) are in their original packaging or shoebox in their original condition*

Shoes must be returned in their original, undamaged shoebox. Returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside-out plastic shopping bag to protect the shoebox during transit. * 

COST OF RETURNS

The returns shipping fee is $10. This is paid for in the Returns Portal during the online returns process. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. 

All online returns must be lodged through our Returns Portal. Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

Extended 60-Day Returns: Any purchases made between 15/11/21 to 31/12/21 will have up to 60 days to return. More info here.

 We're constantly checking Government updates and directives, so if a town, region or city-wide lockdown impacts your ability to return your item, don't worry! Our 30 day returns policy remains, but we won't count the days that stores and/or post offices are closed.

Need to return your items? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging. 

• In-store purchases can only be returned in-store
• When our stores reopen, head in with your proof of purchase for an exchange or refund

Exchanges & store credit

In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or provided with store credit. It is at the discretion of our Hype DC team to decide whether a full refund will be provided.

Credit notes are valid for 12 months.

Credit notes must be presented at time of redemption.

Faulty items

If you believe your purchase arrived with a manufacturing fault, please follow our In-store faulty assessment process here.

We're so sorry to hear that your item is faulty. If you believe any purchased items may have manufacturing faults, please follow the below steps.

You are welcome to head into your local store and have the item assessed by a store manager. Click here for more information on in-store faulty assessments. If the item is deemed faulty, our team will be able to assist you.  Alternatively, if you cannot make it to a store, you can lodge a faulty claim through our Returns Portal. Product Experts will review your claim. Follow the below steps to lodge a faulty claim request: 

1. Lodge your faulty claim from your My Account. If you checked out as a guest, head to our guest Returns form here.
2. Follow the steps and select your reason for return (faulty goods) 
3. Provide a brief description of the fault and upload three photos (tops, soles and the fault) 
4. Hit submit. Our Customer Experience Team will review your claim 
5. If approved, you'll be sent a follow-up email with further details 

Alternatively, if you cannot make it to your local store, you may contact our Customer Experience team below for an assessment. You will be asked to provide proof of purchase as well as photographs that clearly display the fault. We ask that you include photos of the tongue, side and soles*.

*Please do not send the faulty product back without contacting us first.

* Proof of purchase is required to initiate a Faulty Assessment. 

*If an item has been misused or worn in a manner contrary to its purpose, the item will be classified as ‘general wear and tear’. Forms of misuse may include but are not limited to cuts, heat or burns, exposure to chemicals or harsh elements, contact with gravel/bitumen while using motorized vehicles, skateboarding, machine washing and any alterations (eg. shoe repair).

*If your item has been deemed faulty, we ask that you ensure your item is either destroyed or disposed of. Accent Group and its related entities cannot accept liability for any further loss or damage suffered if the shoes continue to be worn.

• exchange for the same item
• exchange for a different size
• a full refund (depending on the payment method)
• disagree that there is a genuine manufacturing fault and therefore not process the return.